Terms & Conditions

Welcome to JAYÉ Footwear ("JAYÉ", "we", "us", or "our"). JAYÉ is a luxury footwear brand based in Lagos, Nigeria, operating an online retail store through this website.

These Terms and Conditions ("Terms") govern your access to and use of our website, mobile experience, and all purchases made through our platform. By visiting or purchasing from this site, you agree to be bound by these Terms in full.

Please read them carefully before placing an order. If you do not agree to any part of these Terms, you should not use this site.

By accessing this website, creating an account, or completing a purchase, you confirm that you are at least 18 years old (or have the consent of a parent or legal guardian), that you have the legal capacity to enter into binding agreements, and that you agree to these Terms and our Privacy Policy.

We reserve the right to refuse service, cancel orders, or restrict access to the website at our sole discretion, including in cases of suspected fraud, abuse, or violation of these Terms.

All orders placed on the JAYÉ website constitute an offer to purchase the selected items at the stated price. We reserve the right to accept or decline any order at our discretion.

Once an order is placed, you will receive an automated confirmation email. This confirmation does not constitute acceptance of your order — acceptance occurs when your payment is verified and your order is dispatched.

We currently accept payment via direct bank transfer. Upon checkout, you will receive our bank account details and must complete the transfer within 24 hours. Orders not paid within this window may be cancelled.

We are actively integrating Paystack as an additional payment option. Once live, card payments, USSD, and bank debits will be supported directly on the checkout page.

All payments must be made in full before goods are dispatched. We do not offer credit or instalment plans at this time.

In the event of a failed or unconfirmed payment, please contact us at support@jaye.ng with your proof of transfer so we can resolve the issue promptly.

All prices on the JAYÉ website are displayed in Nigerian Naira (₦ NGN) and are inclusive of applicable taxes unless otherwise stated.

Prices are subject to change at any time without prior notice. The price charged for your order will be the price displayed at the time you complete your purchase.

Promotional prices, flash sale prices, and discount codes are valid only for the duration specified and cannot be applied retroactively to previous orders.

We take reasonable care to ensure all prices are accurate. In the event of a pricing error, we reserve the right to cancel the order and notify you, offering a refund in full or the opportunity to re-order at the correct price.

JAYÉ fulfils all domestic and international orders through ShipBubble, our logistics partner. Delivery timelines and fees are calculated at checkout based on your location.

Estimated delivery timeframes: Lagos — 1–3 business days; other Nigerian states — 3–7 business days; international — 7–21 business days, depending on destination and customs processing.

Delivery timelines are estimates only and are not guaranteed. JAYÉ is not responsible for delays caused by the courier, customs authorities, natural events, or other circumstances beyond our control.

Once your order is dispatched, a tracking number will be shared via email. You can track your shipment directly through ShipBubble or on our Track Order page.

Risk of loss and title for products pass to you upon delivery to the courier. If an item is lost in transit, please notify us within 7 days of the estimated delivery date so we can file a claim with our logistics partner.

For returns requiring shipment back to JAYÉ, return shipping costs are the responsibility of the customer unless the return is the result of a defective or incorrect item dispatched by us.

We want you to love every pair. If something isn't right, our returns process is designed to resolve it fairly and efficiently.

Returns are accepted within 7 days of the confirmed delivery date, provided items are unworn, undamaged, and returned in their original packaging with all tags intact.

Sale items are final sale and cannot be returned or exchanged. Custom or personalised orders are also non-returnable.

To initiate a return, please visit our Returns page, complete the return request form, and our team will respond within 24–48 hours.

Approved refunds are processed via bank transfer to the account details provided in your return request, within 3–5 business days of us receiving and inspecting the returned item.

JAYÉ reserves the right to reject returns that do not meet the above conditions, including items that appear worn, damaged, or returned without original packaging.

We make every effort to display accurate descriptions, colours, and images of our products. However, colours may appear slightly different on your screen due to monitor calibration and display settings. These variations do not constitute grounds for a return.

Product availability is subject to change. Items displayed as "in stock" are based on real-time inventory; however, in rare cases, an item may become unavailable after your order is placed. If this occurs, we will notify you immediately and offer a full refund or alternative.

JAYÉ reserves the right to discontinue any product at any time. Product specifications, including sizing, materials, and design details, may be updated without notice.

All content on the JAYÉ website — including but not limited to brand name, logo, product names, photography, copy, video, graphics, and design elements — is the exclusive intellectual property of JAYÉ Footwear and is protected under Nigerian and applicable international copyright and trademark law.

You may not reproduce, distribute, modify, publicly display, or otherwise exploit any content from this site without our express written permission.

Unauthorised use of JAYÉ's intellectual property may constitute an infringement and may be subject to legal action.

You may browse the JAYÉ website without creating an account. To complete a purchase, track orders, and save wishlist items, you may register for an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@jaye.ng if you suspect any unauthorised access.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are inactive for an extended period.

You may request deletion of your account at any time by contacting us at support@jaye.ng. We will remove your personal data in accordance with our Privacy Policy and applicable data protection law.

Your privacy is important to us. The information you provide when using this website — including name, email address, delivery address, and payment details — is collected and processed in accordance with our Privacy Policy.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. Data may be shared with service providers (such as our logistics partner ShipBubble and payment processor Paystack) solely for the purpose of fulfilling your order.

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

To the fullest extent permitted by applicable law, JAYÉ Footwear shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of this website or the purchase of our products.

Our total liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount paid by you for the order to which the claim relates.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components. You are responsible for taking adequate precautions on your own devices.

These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising out of or in connection with these Terms — including any disputes regarding their existence, validity, or termination — shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be referred to the appropriate courts of competent jurisdiction in Lagos State, Nigeria.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or complaints regarding these Terms or any aspect of your experience with JAYÉ, please do not hesitate to reach out.

Emailsupport@jaye.ng

We aim to respond to all enquiries within 24–48 business hours.

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the website following the posting of changes constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically. Significant changes will be communicated to registered users via email where practicable.