Policy
What We Accept
📅7-day return window from the date of delivery.
👟Items must be unworn, undamaged, and in original packaging with tags attached.
🏷️Sale items are final sale and non-returnable.
✂️Custom or personalised orders cannot be returned.
Process
How to Initiate a Return
01
Contact Us
Email support@jaye.ng within 7 days of delivery. Include your order number and reason for return.
02
Await Approval
Our team reviews your request and sends a confirmation within 24–48 hours.
03
Receive Instructions
Once approved, you will receive the return address and packaging instructions by email.
04
Ship It Back
Send the item using a trackable courier. Return shipping costs are borne by the customer unless the item was defective or incorrect.
Refunds
Refund Process
1Once the returned item is received and inspected, refunds are processed within 3–5 business days.
2Refunds are issued via bank transfer to the account details you provide in the form below.
3You will receive an email confirmation once your refund has been processed.
Form
Refund Request
Fill in the form below and we'll get back to you within 24–48 hours.
Have questions?
Our support team is ready to help with any return queries.